<template>
	<view class="about">
		<!-- 头部 -->
		<!-- #ifndef MP-WEIXIN -->
		<public-header :title="title"></public-header>
		<view class="hei_100"></view>
		 <!-- #endif -->
		<!-- end -->
		
		<!-- 列表 -->
		<view class="list padd_32">
			<!-- <view v-html="str"></view> -->
			<!-- <rich-text :nodes="str"></rich-text> -->
		</view>
		<!-- end -->
		<uni-collapse accordion="true">
		    <uni-collapse-item title="1、为什么我下不了单？">
		        <view class="font">
		            ①、请检查您手机必到APP的网络状态设置是否连接正常，如网络状态被关闭请打开后尝试。
					②、请查看“订单”中是否存在未支付订单，如果存在，请您支付后再下其它订单。
					③、您预约地址附近该时间段，可能暂时没有可以提供服务的家政服务人员，您可以尝试其他服务时间。
					以上三种如果都不可行，请联系客服人员询问。
		        </view>
		    </uni-collapse-item>
		    <uni-collapse-item title="2、家政服务人员损坏东西怎么赔偿？">
		        <view class="font">
		            家政服务人员在服务过程中，造成客户物品损坏或财产损失，必到APP将及时联系保险公司做好理赔工作。
		        </view>
		    </uni-collapse-item>
		    <uni-collapse-item title="3、家政服务人员在服务前参加过相关培训吗？">
		        <view class="font">
		            必到平台服务商的家政人员会参加专业的理论和实操培训，考核通过后才可上岗接单。在家政人员上岗后，培训老师会根据实际情况安排其定期参加复训，以保证服务质量。
		        </view>
		    </uni-collapse-item>
			<uni-collapse-item title="4、保洁服务、家居保养和家电清洗服务需要用户提供工具吗？">
			    <view class="font">
			        服务人员会携带工具上门，实现高品质服务。
			    </view>
			</uni-collapse-item>
			<uni-collapse-item title="5、使用必到APP下单，可以现金支付吗？目前支持哪些支付方式？">
			    <view class="font">
			        必到APP不支持现金支付，只支持线上支付，包括账户余额支付、微信支付及支付宝支付。
			    </view>
			</uni-collapse-item>
			<uni-collapse-item title="6、订单退款金会退回到哪儿？">
			    <view class="font">
			        用必到账户余额支付的用户，支付金额会退回到您的必到账户余额中；使用微信、支付宝，支付金额会原路退回。
			    </view>
			</uni-collapse-item>
			<uni-collapse-item title="7、订单退款金多长时间能够到账？">
			    <view class="font">
			        账户余额支付，完成订单退款申请后当天可到账，微信、支付宝及银联支付由于第三方支付系统流程原因，1-3个工作日可到账。
			    </view>
			</uni-collapse-item>
			<uni-collapse-item title="8、必到账户中余额如何提现？">
			    <view   class="font">
			        余额不支持提现，只支持在线消费。
			    </view>
			</uni-collapse-item>
			<uni-collapse-item title="9、公司对家政服务人员做哪些培训？">
			    <view class="font">
			        公司会对家政服务人员进行岗前、岗中、岗后的培训，岗前培训主要以提高技能和服务意识为主；上岗后，通过短信、微信与服务人员进行沟通，岗中休息时需要回到公司进行辅导和复训；下岗后有深造培训等。
			    </view>
			</uni-collapse-item>
			<uni-collapse-item title="10、上岗后，我们对家政服务人员不满意怎么办？">
			    <view class="font">
			        我们对服务人员有岗中的培训，定期回访，您可以将不满意的地方告诉我们，我们会和服务人员沟通，提升他们的服务技能。
			    </view>
			</uni-collapse-item>
			<uni-collapse-item title="11、你们的家政保险都包括哪些内容？是保护他们的利益还是雇主的利益呢？">
			    <view class="font">
			        双方都保护：如果家政服务人员工作期间发生意外伤害可以索赔，家政人员导致雇主人身或财产损失也可以索赔。
			    </view>
			</uni-collapse-item>
			<uni-collapse-item title="12、在哪能看到客户对家政服务人员的评价？">
			    <view class="font">
			        用户评价区域展示对应店铺下所有已完成订单的评价。
			    </view>
			</uni-collapse-item>
			<uni-collapse-item title="13、平台有哪些安全保障？">
			    <view class="font">
			        ①、实名认证：必到平台对每位服务人员进行第三方身份认证，确保为您服务的家政人员身份信息真实可靠。
			        ②、健康证明：必到平台将定期安排家政服务人员进行体检，医院开具健康证明方可上岗工作。
			        ③、家政保险:必到平台为家政服务人员办理家政服务保险，保障您的财产和物品安全。
			        ④、专业培训：每一位家政服务人员都需有经过必到服务平台的技能培训，并进行考核和认证，保证优质的家政服务。
			    </view>
			</uni-collapse-item>
			<uni-collapse-item title="14、我要退单，如何操作？">
			    <view class="font">
			        可以通过必到APP-订单-取消订单即可。
			    </view>
			</uni-collapse-item>
			<uni-collapse-item title="15、预约订单成功之后， 是否能修改订单信息？">
			    <view class="font">
			        单次服务订单预约成功后，不支持修改订单信息，建议您取消有错误的订单，重新进行预约。
			    </view>
			</uni-collapse-item>
			<uni-collapse-item title="16、订单服务质量问题如何反馈?">
			    <view class="font">
			        ①、保洁订单服务完成后，您可以在服务完成后对订单进行评价，并上传现场问题图片，客服人员会在评价后的48小时内和您联系处理;
			        ②、您也可以在服务完成后联系客服反馈售后问题，并提供现场问题图片，客服会跟进处理。
			    </view>
			</uni-collapse-item>
			<uni-collapse-item title="17、如何修改绑定的手机号？">
			    <view class="font">
			        您可以通过必到APP -我的-设置-修改手机号-输入新得手机号-获取验证码-输入验证码，进行修改。
			    </view>
			</uni-collapse-item>
			<uni-collapse-item title="18、如何退出登录？">
			    <view class="font">
			        您可以通过必到APP -我的-设置-退出登录，进行操作。
			    </view>
			</uni-collapse-item>
			<uni-collapse-item title="19、平台下单方式有哪几种？">
			    <view class="font">
			        ①、优选订单：是用户选择对应员工的订单。 
			        找对应业务→对应服务项→员工/商家/套餐→下单
			        ②、速配订单：是根据用户需求匹配的订单。
			        首页→一键下单→选择上门时间→服务类型→服务次数→输入服务价格→下单       
			        匹配规则：用户价格区间内匹配接单
			         ③、套餐下单：即预先支付，购买服务次数。套餐不等于订单，套餐只是服务次数，相当于优惠活动。
			        购买以后，在我的→我的套餐→去使用消费。
			    </view>
			</uni-collapse-item>
			<uni-collapse-item title="20、商家的服务是否能开发票？">
			    <view class="font">
			        由于上门服务行业的特属性，服务人员通常无法携带发票上门。如用户需要商家就购买的服务提供发票，需在服务完成后单独联系商家客服。目前并非所有商家都能提供发票，如需开具发票请提前咨询商家。
			    </view>
			</uni-collapse-item>
			<uni-collapse-item title="21、如何处理服务售后问题？">
			    <view class="font">
			        如在商家服务完成后出现售后问题的，需要先联系商家处理。如商家未能妥善处理售后问题的，可向必到官方客服进行投诉/举报，必到平台将督促相关商家解决问题。
			    </view>
			</uni-collapse-item>
		</uni-collapse>
	</view>
</template>

<script>
import PublicHeader from '@/components/PublicHeader.vue';
import uniCollapse from '@/pageageA/components/uni-collapse/uni-collapse.vue';
import uniCollapseItem from '@/pageageA/components/uni-collapse-item/uni-collapse-item.vue';
export default {
	components: {
		PublicHeader,
		uniCollapse,
		uniCollapseItem
	},
	data() {
		return {
			title: '常见问题',
			// str:'<p class="MsoNormal" align="justify" style="text-align:justify;"><b><p class="MsoNormal" align="justify" style="text-align:justify;color: #ed7d31;"><b>1<span>、为什么我下不了单？</span></b><b></b></p><p class="MsoNormal" align="justify" style="margin-left:21.0000pt;text-indent:-21.00000pt;text-align:justify;"><span>①、请检查您手机必到</span>APP<span>的网络状态设置是否连接正常，如网络状态被关闭请打开后尝试。</span></p><p class="MsoNormal" align="justify" style="margin-left:21.0000pt;text-indent:-21.0000pt;text-align:justify;"><span>②、请查看</span>“订单”中是否存在未支付订单，如果存在，请您支付后再下其它订单。</p><p class="MsoNormal" align="justify" style="margin-left:21.0000pt;text-indent:-21.0000pt;text-align:justify;">③、您预约地址附近该时间段，可能暂时没有可以提供服务的家政服务人员，您可以尝试其他服务时间。</p><p class="MsoNormal" align="justify" style="text-align:justify;">以上三种如果都不可行，请联系客服人员询问。</p><p class="MsoNormal" align="justify" style="text-align:justify;color: #ed7d31;"><b>2<span>、家政服务人员</span></b><b>损坏东西怎么赔偿？</b><b></b></p><p class="MsoNormal" align="justify" style="text-align:justify;">家政服务人员在服务过程中，造成客户物品损坏或财产损失，必到APP将及时联系保险公司做好理赔工作。</p><p class="MsoNormal" align="justify" style="text-align:justify;color: #ed7d31;"><b>3<span>、家政服务人员</span></b><b>在服务前参加过相关培训吗？</b><b></b></p><p class="MsoNormal" align="justify" style="text-align:justify;">必到平台服务商的家政人员会参加专业的理论和实操培训，考核通过后才可上岗接单。在家政人员上岗后，培训老师会根据实际情况安排其定期参加复训，以保证服务质量。</p><p class="MsoNormal" align="justify" style="text-align:justify;color: #ed7d31;"><b>4<span>、</span></b><b>保洁服务、家居保养和家电清洗服务需要用户提供工具吗？</b><b></b></p><p class="MsoNormal" align="justify" style="text-align:justify;">服务人员会携带工具上门，实现高品质服务。</p><p class="MsoNormal" align="justify" style="text-align:justify;color: #ed7d31;"><b>5<span>、</span></b><b><span>使用必到</span>APP<span>下单，可以现金支付吗？目前支持哪些支付方式？</span></b><b></b></p><p class="MsoNormal" align="justify" style="text-align:justify;">必到APP不支持现金支付，只支持线上支付，包括账户余额支付、微信支付及支付宝支付。</p><p class="MsoNormal" align="justify" style="text-align:justify;color: #ed7d31;"><b>6<span>、</span></b><b>订单退款金会退回到哪儿？</b><b></b></p><p class="MsoNormal" align="justify" style="text-align:justify;">用必到账户余额支付的用户，支付金额会退回到您的必到账户余额中；使用微信、支付宝，支付金额会原路退回。</p><p class="MsoNormal" align="justify" style="text-align:justify;color: #ed7d31;"><b>7<span>、</span></b><b>订单退款金多长时间能够到账？</b><b></b></p><p class="MsoNormal" align="justify" style="text-align:justify;">账户余额支付，完成订单退款申请后当天可到账，微信、支付宝及银联支付由于第三方支付系统流程原因，1-3<span>个工作日可到账。</span></p><p class="MsoNormal" align="justify" style="text-align:justify;color: #ed7d31;"><b>8<span>、必到</span></b><b>账户中余额如何提现？</b><b></b></p><p class="MsoNormal" align="justify" style="text-align:justify;">余额不支持提现，只支持在线消费。</p><p class="MsoNormal" align="justify" style="text-align:justify;color: #ed7d31;"><b>9<span>、公司对家政服务人员做哪些培训？</span></b><b></b></p><p class="MsoNormal" align="justify" style="text-align:justify;">公司会对家政服务人员进行岗前、岗中、岗后的培训，岗前培训主要以提高技能和服务意识为主；上岗后，通过短信、微信与服务人员进行沟通，岗中休息时需要回到公司进行辅导和复训；下岗后有深造培训等。</p><p class="MsoNormal" align="justify" style="text-align:justify;color: #ed7d31;"><b>10<span>、上岗后，我们对家政服务人员不满意怎么办？</span></b><b></b></p><p class="MsoNormal" align="justify" style="text-align:justify;">我们对服务人员有岗中的培训，定期回访，您可以将不满意的地方告诉我们，我们会和服务人员沟通，提升他们的服务技能。</p><p class="MsoNormal" align="justify" style="text-align:justify;color: #ed7d31;"><b>11<span>、你们的家政保险都包括哪些内容？是保护他们的利益还是雇主的利益呢？</span></b><b></b></p><p class="MsoNormal" align="justify" style="text-align:justify;">双方都保护：如果家政服务人员工作期间发生意外伤害可以索赔，家政人员导致雇主人身或财产损失也可以索赔。</p><p class="MsoNormal" align="justify" style="text-align:justify;color: #ed7d31;"><b>12<span>、</span></b><b><span>在哪能看到客户对</span></b><b>家政服务人员</b><b><span>的评价？</span></b><b></b></p><p class="MsoNormal" align="justify" style="text-align:justify;"><span>用户评价区域展示对应店铺下所有已完成订单的评价。</span><b></b></p><p class="MsoNormal" align="justify" style="text-align:justify;color: #ed7d31;"><b>13<span>、平台有哪些安全保障？</span></b><b></b></p><p class="MsoNormal" align="justify" style="text-align:justify;">①、实名认证：必到平台对每位服务人员进行第三方身份认证，确保为您服务的家政人员身份信息真实可靠。</p><p class="MsoNormal" align="justify" style="text-align:justify;">②、健康证明：必到平台将定期安排家政服务人员进行体检，医院开具健康证明方可上岗工作。</p><p class="MsoNormal" align="justify" style="text-align:justify;">③、<span>家政保险</span>:<span>必到平台为家政服务人员办理家政服务保险，保障您的财产和物品安全。</span></p><p class="MsoNormal" align="justify" style="text-align:justify;">④、专业培训：每一位家政服务人员都需有经过必到服务平台的技能培训，并进行考核和认证，保证优质的家政服务。</p><p class="MsoNormal" align="justify" style="text-align:justify;color: #ed7d31;"><b>14<span>、我要退单，如何操作？</span></b><b></b></p><p class="MsoNormal" align="justify" style="text-align:justify;"><span>可以通过必到</span>APP-<span>订单</span><span>-</span><span>取消订单即可。</span></p><p class="MsoNormal" align="justify" style="text-align:justify;color: #ed7d31;"><b>15<span>、预约订单成功之后， 是否能修改订单信息？</span></b><b></b></p><p class="MsoNormal" align="justify" style="text-align:justify;">单次服务订单预约成功后，不支持修改订单信息，建议您取消有错误的订单，重新进行预约。</p><p class="MsoNormal" align="justify" style="text-align:justify;color: #ed7d31;"><b>16<span>、订单服务质量问题如何反馈</span><span>?</span></b><b></b></p><p class="MsoNormal" align="justify" style="margin-left:21.0000pt;text-indent:-21.0000pt;text-align:justify;"><span>①、保洁订单服务完成后，您可以在服务完成后对订单进行评价，并上传现场问题图片，客服人员会在评价后的</span>48<span>小时内和您联系处理</span><span>;</span></p><p class="MsoNormal" align="justify" style="margin-left:21.0000pt;text-indent:-21.0000pt;text-align:justify;">②、您也可以在服务完成后联系客服反馈售后问题，并提供现场问题图片，客服会跟进处理。</p><p class="MsoNormal" align="justify" style="text-align:justify;color: #ed7d31;"><b>17<span>、</span></b><b><span>如何修改绑定的手机号？</span></b><b></b></p><p class="MsoNormal" align="justify" style="text-align:justify;"><span>您可以通过必到</span>APP -<span>我的</span><span>-</span><span>设置</span><span>-</span><span>修改手机号</span><span>-</span><span>输入</span>新<span>得手机号</span>-<span>获取验证码</span><span>-</span><span>输入验证码，进行修改</span>。</p><p class="MsoNormal" align="justify" style="text-align:justify;color: #ed7d31;"><b>18<span>、</span></b><b><span>如何退出登录？</span></b><b></b></p><p class="MsoNormal" align="justify" style="text-align:justify;"><span>您可以通过必到</span>APP -<span>我的</span><span>-</span><span>设置</span><span>-</span><span>退出登录，进行操作</span>。</p><p class="MsoNormal" align="justify" style="text-align:justify;color: #ed7d31;"><b>19<span>、平台下单方式有哪几种？</span></b><b></b></p><p class="MsoNormal" align="justify" style="text-align:justify;">1<span>、优选订单：</span><span>是用户选择对应员工的订单</span>。&nbsp;找对应业务→对应服务项→商家/员工/套餐→下单</span> </p><p class="MsoNormal" align="justify" style="text-align:justify;">2、速配订单：是根据用户需求匹配的订单。</p><p class="MsoNormal"><span>首页</span>→<span>一键下单</span>→<span>选择上门时间</span>→<span>服务类型</span>→<span>服务次数</span>→<span>输入服务价格</span>→<span>下单</span></p><p class="MsoNormal" style="color:#ff0000;"><b>匹配规则</b>：用户价格区间内匹配接单</p><p class="MsoNormal" style="margin-left:0.0000pt;text-indent:0.0000pt;">3、套餐下单：即预先支付，购买服务次数。套餐不等于订单，套餐只是服务次数，相当于优惠活动。</p><p class="MsoNormal"><span>购买以后，在我的</span>→<span>我的套餐</span>→<span>去使用消费。</span> &nbsp;&nbsp;</p><p class="MsoNormal" align="justify" style="text-align:justify;color: #ed7d31;"><b>20<span>、</span></b><b><span>商家的服务是否能开发票？</span></b><b></b></p><p class="MsoNormal" align="justify" style="text-align:justify;"><span>由于上门服务行业的特属性，服务人员通常无法携带发票上门。如用户需要商家就购买的服务提供发票，需在服务完成后单独联系商家客服。目前并非所有商家都能提供发票，如需开具发票请提前咨询商家。</span></p><p class="MsoNormal" align="justify" style="text-align:justify;color: #ed7d31;"><b>21<span>、</span></b><b><span>如何处理服务售后问题？</span></b><b></b></p><p class="MsoNormal"><span>如在商家服务完成后出现售后问题的，需要先联系商家处理。如商家未能妥善处理售后问题的，可向必到官方客服进行投诉</span>/<span>举报，必到平台将督促相关商家解决问题。</span></p></b></p><br />'
			
			// str: '<p class=\"MsoNormal\" style=\"line-height: 150%;\"><strong><span lang=\"EN-US\" style=\"font-size: 12.0pt; line-height: 150%; color: #ed7d31; mso-themecolor: accent2;\">1</span></strong><strong><span style=\"font-size: 12.0pt; line-height: 150%; font-family: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin; color: #ed7d31; mso-themecolor: accent2;\">、为什么我下不了单？</span></strong></p><p class=\"MsoNormal\" style=\"line-height: 150%;\"><span style=\"font-size: 12.0pt; line-height: 150%; font-family: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;\">①请检查您手机必到</span><span lang=\"EN-US\" style=\"font-size: 12.0pt; line-height: 150%;\">APP</span><span style=\"font-size: 12.0pt; line-height: 150%; font-family: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;\">的网络状态设置是否连接正常，如网络状态被关闭请打开后尝试。</span></p><p class=\"MsoNormal\" style=\"line-height: 150%;\"><span style=\"font-size: 12.0pt; line-height: 150%; font-family: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;\">②请查看“订单”中是否存在未支付订单，如果存在，请您支付后再下其它订单。</span></p><p class=\"MsoNormal\" style=\"line-height: 150%;\"><span style=\"font-size: 12.0pt; line-height: 150%; font-family: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;\">③您预约地址附近该时间段，可能暂时没有可以提供服务的家政服务人员，您可以尝试其他服务时间。</span></p><p class=\"MsoNormal\" style=\"line-height: 150%;\"><span style=\"font-size: 12.0pt; line-height: 150%; font-family: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;\">以上三种如果都不可行，请联系客服人员询问。</span></p><p class=\"MsoNormal\" style=\"line-height: 150%;\"><strong><span lang=\"EN-US\" style=\"font-size: 12.0pt; line-height: 150%; color: #ed7d31; mso-themecolor: accent2;\">2</span></strong><strong><span style=\"font-size: 12.0pt; line-height: 150%; font-family: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin; color: #ed7d31; mso-themecolor: accent2;\">、家政服务人员损坏东西怎么赔偿？</span></strong></p><p class=\"MsoNormal\" style=\"line-height: 150%;\"><span style=\"font-size: 12.0pt; line-height: 150%; font-family: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;\">家政服务人员在服务过程中，造成客户物品损坏或财产损失，必到</span><span lang=\"EN-US\" style=\"font-size: 12.0pt; line-height: 150%;\">APP</span><span style=\"font-size: 12.0pt; line-height: 150%; font-family: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;\">将及时联系保险公司做好理赔工作。</span></p><p class=\"MsoNormal\" style=\"line-height: 150%;\"><strong><span lang=\"EN-US\" style=\"font-size: 12.0pt; line-height: 150%; color: #ed7d31; mso-themecolor: accent2;\">3</span></strong><strong><span style=\"font-size: 12.0pt; line-height: 150%; font-family: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin; color: #ed7d31; mso-themecolor: accent2;\">、家政服务人员在服务前参加过相关培训吗？</span></strong></p><p class=\"MsoNormal\" style=\"line-height: 150%;\"><span style=\"font-size: 12.0pt; line-height: 150%; font-family: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;\">必到平台服务商的家政人员会参加专业的理论和实操培训，考核通过后才可上岗接单。在家政人员上岗后，培训老师会根据实际情况安排其定期参加复训，以保证服务质量。</span></p><p class=\"MsoNormal\" style=\"line-height: 150%;\"><strong><span lang=\"EN-US\" style=\"font-size: 12.0pt; line-height: 150%; color: #ed7d31; mso-themecolor: accent2;\">4</span></strong><strong><span style=\"font-size: 12.0pt; line-height: 150%; font-family: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin; color: #ed7d31; mso-themecolor: accent2;\">、保洁服务、家居保养和家电清洗服务需要用户提供工具吗？</span></strong></p><p class=\"MsoNormal\" style=\"line-height: 150%;\"><span style=\"font-size: 12.0pt; line-height: 150%; font-family: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;\">服务人员会携带工具上门，实现高品质服务。</span></p><p class=\"MsoNormal\" style=\"line-height: 150%;\"><strong><span lang=\"EN-US\" style=\"font-size: 12.0pt; line-height: 150%; color: #ed7d31; mso-themecolor: accent2;\">5</span></strong><strong><span style=\"font-size: 12.0pt; line-height: 150%; font-family: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin; color: #ed7d31; mso-themecolor: accent2;\">、使用必到</span></strong><strong><span lang=\"EN-US\" style=\"font-size: 12.0pt; line-height: 150%; color: #ed7d31; mso-themecolor: accent2;\">APP</span></strong><strong><span style=\"font-size: 12.0pt; line-height: 150%; font-family: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin; color: #ed7d31; mso-themecolor: accent2;\">下单，可以现金支付吗？目前支持哪些支付方式？</span></strong></p><p class=\"MsoNormal\" style=\"line-height: 150%;\"><span style=\"font-size: 12.0pt; line-height: 150%; font-family: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;\">必到</span><span lang=\"EN-US\" style=\"font-size: 12.0pt; line-height: 150%;\">APP</span><span style=\"font-size: 12.0pt; line-height: 150%; font-family: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;\">不支持现金支付，只支持线上支付，包括账户余额支付、微信支付及支付宝支付。</span></p><p class=\"MsoNormal\" style=\"line-height: 150%;\"><strong><span lang=\"EN-US\" style=\"font-size: 12.0pt; line-height: 150%; color: red;\">6</span></strong><strong><span style=\"font-size: 12.0pt; line-height: 150%; font-family: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin; color: red;\">、、使用必到</span></strong><strong><span lang=\"EN-US\" style=\"font-size: 12.0pt; line-height: 150%; color: red;\">APP</span></strong><strong><span style=\"font-size: 12.0pt; line-height: 150%; font-family: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin; color: red;\">下单，支付了费用，但是没有完成服务，需要申请订单退款，会扣费吗？</span></strong></p><p class=\"MsoNormal\" style=\"line-height: 150%;\"><span style=\"font-size: 12.0pt; line-height: 150%; font-family: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;\">由于您个人原因造成订单未正常开始服务，扣除费用说明如下：</span></p><p class=\"MsoNormal\" style=\"line-height: 150%;\"><span style=\"font-size: 12.0pt; line-height: 150%; font-family: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;\">①服务开始前</span><span lang=\"EN-US\" style=\"font-size: 12.0pt; line-height: 150%;\">4</span><span style=\"font-size: 12.0pt; line-height: 150%; font-family: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;\">小时以上取消订单，不扣除任何费用，使用优惠券的优惠券退回账户；</span></p><p class=\"MsoNormal\" style=\"line-height: 150%;\"><span style=\"font-size: 12.0pt; line-height: 150%; font-family: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;\">②服务开始前</span><span lang=\"EN-US\" style=\"font-size: 12.0pt; line-height: 150%;\">2-4</span><span style=\"font-size: 12.0pt; line-height: 150%; font-family: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;\">小时取消订单，扣除</span><span lang=\"EN-US\" style=\"font-size: 12.0pt; line-height: 150%;\">40%</span><span style=\"font-size: 12.0pt; line-height: 150%; font-family: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;\">空单费，使用优惠券的优惠券退回账户；</span></p><p class=\"MsoNormal\" style=\"line-height: 150%;\"><span style=\"font-size: 12.0pt; line-height: 150%; font-family: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;\">③服务开始前</span><span lang=\"EN-US\" style=\"font-size: 12.0pt; line-height: 150%;\">0-2</span><span style=\"font-size: 12.0pt; line-height: 150%; font-family: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;\">小时取消订单，扣除</span><span lang=\"EN-US\" style=\"font-size: 12.0pt; line-height: 150%;\">70%</span><span style=\"font-size: 12.0pt; line-height: 150%; font-family: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;\">空单费，使用优惠券的优惠券退回账户；</span></p><p class=\"MsoNormal\" style=\"line-height: 150%;\"><span style=\"font-size: 12.0pt; line-height: 150%; font-family: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;\">④服务开始后取消订单，扣除</span><span lang=\"EN-US\" style=\"font-size: 12.0pt; line-height: 150%;\">100%</span><span style=\"font-size: 12.0pt; line-height: 150%; font-family: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;\">空单费，使用优惠券的优惠券不退回。</span></p><p class=\"MsoNormal\" style=\"line-height: 150%;\"><span style=\"font-size: 12.0pt; line-height: 150%; font-family: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;\">注：</span></p><p class=\"MsoNormal\" style=\"line-height: 150%;\"><span style=\"font-size: 12.0pt; line-height: 150%; font-family: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;\">ⅰ空单费说明：单人服务单</span><span lang=\"EN-US\" style=\"font-size: 12.0pt; line-height: 150%;\">50</span><span style=\"font-size: 12.0pt; line-height: 150%; font-family: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;\">元</span><span lang=\"EN-US\" style=\"font-size: 12.0pt; line-height: 150%;\">/</span><span style=\"font-size: 12.0pt; line-height: 150%; font-family: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;\">单，多人服务单</span><span lang=\"EN-US\" style=\"font-size: 12.0pt; line-height: 150%;\">25</span><span style=\"font-size: 12.0pt; line-height: 150%; font-family: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;\">元</span><span lang=\"EN-US\" style=\"font-size: 12.0pt; line-height: 150%;\">/</span><span style=\"font-size: 12.0pt; line-height: 150%; font-family: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;\">人。</span></p><p class=\"MsoNormal\" style=\"line-height: 150%;\"><span style=\"font-size: 12.0pt; line-height: 150%; font-family: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;\">ⅱ取消订单如有退款皆为原路退回。</span></p><p class=\"MsoNormal\" style=\"line-height: 150%;\"><strong><span lang=\"EN-US\" style=\"font-size: 12.0pt; line-height: 150%; color: #ed7d31; mso-themecolor: accent2;\">7</span></strong><strong><span style=\"font-size: 12.0pt; line-height: 150%; font-family: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin; color: #ed7d31; mso-themecolor: accent2;\">、订单退款金会退回到哪儿？</span></strong></p><p class=\"MsoNormal\" style=\"line-height: 150%;\"><span style=\"font-size: 12.0pt; line-height: 150%; font-family: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;\">用必到账户余额支付的用户，支付金额会退回到您的必到账户余额中；使用微信、支付宝，支付金额会原路退回。</span></p><p class=\"MsoNormal\" style=\"line-height: 150%;\"><strong><span lang=\"EN-US\" style=\"font-size: 12.0pt; line-height: 150%; color: red;\">8</span></strong><strong><span style=\"font-size: 12.0pt; line-height: 150%; font-family: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin; color: red;\">、订单退款金多长时间能够到账？</span></strong></p><p class=\"MsoNormal\" style=\"line-height: 150%;\"><span style=\"font-size: 12.0pt; line-height: 150%; font-family: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;\">账户余额支付，完成订单退款申请后当天可到账，微信、支付宝及银联支付由于第三方支付系统流程原因，</span><span lang=\"EN-US\" style=\"font-size: 12.0pt; line-height: 150%;\">1-3</span><span style=\"font-size: 12.0pt; line-height: 150%; font-family: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;\">个工作日可到账。</span></p><p class=\"MsoNormal\" style=\"line-height: 150%;\"><strong><span lang=\"EN-US\" style=\"font-size: 12.0pt; line-height: 150%; color: #ed7d31; mso-themecolor: accent2;\">9</span></strong><strong><span style=\"font-size: 12.0pt; line-height: 150%; font-family: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin; color: #ed7d31; mso-themecolor: accent2;\">、必到账户中余额如何提现？</span></strong></p><p class=\"MsoNormal\" style=\"line-height: 150%;\"><span style=\"font-size: 12.0pt; line-height: 150%; font-family: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;\">余额不支持提现，只支持在线消费。</span></p><p class=\"MsoNormal\" style=\"line-height: 150%;\"><strong><span lang=\"EN-US\" style=\"font-size: 12.0pt; line-height: 150%; color: #ed7d31; mso-themecolor: accent2;\">10</span></strong><strong><span style=\"font-size: 12.0pt; line-height: 150%; font-family: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin; color: #ed7d31; mso-themecolor: accent2;\">、公司对家政服务人员做哪些培训？</span></strong></p><p class=\"MsoNormal\" style=\"line-height: 150%;\"><span style=\"font-size: 12.0pt; line-height: 150%; font-family: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;\">公司会对家政服务人员进行岗前、岗中、岗后的培训，岗前培训主要以提高技能和服务意识为主；上岗后，通过短信、微信与服务人员进行沟通，岗中休息时需要回到公司进行辅导和复训；下岗后有深造培训等。</span></p><p class=\"MsoNormal\" style=\"line-height: 150%;\"><strong><span lang=\"EN-US\" style=\"font-size: 12.0pt; line-height: 150%; color: #ed7d31; mso-themecolor: accent2;\">11</span></strong><strong><span style=\"font-size: 12.0pt; line-height: 150%; font-family: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin; color: #ed7d31; mso-themecolor: accent2;\">、上岗后，我们对家政服务人员不满意怎么办？</span></strong></p><p class=\"MsoNormal\" style=\"line-height: 150%;\"><span style=\"font-size: 12.0pt; line-height: 150%; font-family: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;\">我们对服务人员有岗中的培训，定期回访，您可以将不满意的地方告诉我们，我们会和服务人员沟通，提升他们的服务技能。</span></p><p class=\"MsoNormal\" style=\"line-height: 150%;\"><strong><span lang=\"EN-US\" style=\"font-size: 12.0pt; line-height: 150%; color: #ed7d31; mso-themecolor: accent2;\">12</span></strong><strong><span style=\"font-size: 12.0pt; line-height: 150%; font-family: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin; color: #ed7d31; mso-themecolor: accent2;\">、你们是否了解家政服务人员？</span></strong></p><p class=\"MsoNormal\" style=\"line-height: 150%;\"><span style=\"font-size: 12.0pt; line-height: 150%; font-family: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;\">我们对所有的家政服务人员都经过了十四项把关，包括：不良信息、学历、健康、治安、身份证、习性、家庭、性格、精神、体味、年龄、形象、经验、技能等方面的核验和评估，符合要求的，才进行推荐。</span></p><p class=\"MsoNormal\" style=\"line-height: 150%;\"><strong><span lang=\"EN-US\" style=\"font-size: 12.0pt; line-height: 150%; color: #ed7d31; mso-themecolor: accent2;\">13</span></strong><strong><span style=\"font-size: 12.0pt; line-height: 150%; font-family: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin; color: #ed7d31; mso-themecolor: accent2;\">、你们的家政保险都包括哪些内容？是保护他们的利益还是雇主的利益呢？</span></strong></p><p class=\"MsoNormal\" style=\"line-height: 150%;\"><span style=\"font-size: 12.0pt; line-height: 150%; font-family: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;\">双方都保护：如果家政服务人员工作期间发生意外伤害可以索赔，家政人员导致雇主人身或财产损失也可以索赔。</span></p><p class=\"MsoNormal\" style=\"line-height: 150%;\"><strong><span lang=\"EN-US\" style=\"font-size: 12.0pt; line-height: 150%; color: #ed7d31; mso-themecolor: accent2;\">14</span></strong><strong><span style=\"font-size: 12.0pt; line-height: 150%; font-family: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin; color: #ed7d31; mso-themecolor: accent2;\">在哪能看到客户对家政服务人员的评价？</span></strong></p><p class=\"MsoNormal\" style=\"line-height: 150%;\"><span style=\"font-size: 12.0pt; line-height: 150%; font-family: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;\">用户评价区域展示对应店铺下所有已完成订单的评价。</span></p><p class=\"MsoNormal\" style=\"line-height: 150%;\"><strong><span lang=\"EN-US\" style=\"font-size: 12.0pt; line-height: 150%; color: #ed7d31; mso-themecolor: accent2;\">15</span></strong><strong><span style=\"font-size: 12.0pt; line-height: 150%; font-family: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin; color: #ed7d31; mso-themecolor: accent2;\">、请问你们的家政服务人员的诚信指数是如何得到的？好评呢？</span></strong></p><p class=\"MsoNormal\" style=\"line-height: 150%;\"><span style=\"font-size: 12.0pt; line-height: 150%; font-family: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;\">诚信指数是家政服务人员实际上岗时间和合同签约时长的一个比例。好评是他们上岗过的所有客户对他的评价数，在服务上一个月一次的评价。</span></p><p class=\"MsoNormal\" style=\"margin-left: 0cm; text-indent: 0cm; line-height: 150%; mso-list: l1 level1 lfo1;\"><!-- [if !supportLists]--><strong><span lang=\"EN-US\" style=\"font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; color: #ed7d31; mso-themecolor: accent2;\">18、</span></strong><!--[endif]--><strong><span style=\"font-size: 12.0pt; line-height: 150%; font-family: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin; color: #ed7d31; mso-themecolor: accent2;\">必到</span></strong><strong><span lang=\"EN-US\" style=\"font-size: 12.0pt; line-height: 150%; color: #ed7d31; mso-themecolor: accent2;\">App</span></strong><strong><span style=\"font-size: 12.0pt; line-height: 150%; font-family: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin; color: #ed7d31; mso-themecolor: accent2;\">有什么特色？</span></strong></p><p class=\"MsoNormal\" style=\"line-height: 150%;\"><span style=\"font-size: 12.0pt; line-height: 150%; font-family: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;\">特点一、必到</span><span lang=\"EN-US\" style=\"font-size: 12.0pt; line-height: 150%;\">App</span><span style=\"font-size: 12.0pt; line-height: 150%; font-family: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;\">不抽成，在给每位家政人员尊重的同时，便拥有了同行业最充分稳定的人员储备，不怕没得挑。</span></p><p class=\"MsoNormal\" style=\"line-height: 150%;\"><span style=\"font-size: 12.0pt; line-height: 150%; font-family: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;\">特点二、必到</span><span lang=\"EN-US\" style=\"font-size: 12.0pt; line-height: 150%;\">App</span><span style=\"font-size: 12.0pt; line-height: 150%; font-family: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;\">同时为家政人员和消费者配备</span><span lang=\"EN-US\" style=\"font-size: 12.0pt; line-height: 150%;\">APP</span><span style=\"font-size: 12.0pt; line-height: 150%; font-family: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;\">客户端，让招聘和应聘，咨询和客服，各自享用专车通道，不怕不够快。</span></p><p class=\"MsoNormal\" style=\"line-height: 150%;\"><span style=\"font-size: 12.0pt; line-height: 150%; font-family: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;\">特点三、必到</span><span lang=\"EN-US\" style=\"font-size: 12.0pt; line-height: 150%;\">App</span><span style=\"font-size: 12.0pt; line-height: 150%; font-family: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;\">业内资深，更有法务体系支持，您遇见的问题我们都解决过，您没遇见的问题我们也早有应解方案，还怕不靠谱？</span></p><p class=\"MsoNormal\" style=\"margin-left: 0cm; text-indent: 0cm; line-height: 150%; mso-list: l1 level1 lfo1;\"><!-- [if !supportLists]--><strong><span lang=\"EN-US\" style=\"font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; color: #ed7d31; mso-themecolor: accent2;\">19、</span></strong><!--[endif]--><strong><span style=\"font-size: 12.0pt; line-height: 150%; font-family: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin; color: #ed7d31; mso-themecolor: accent2;\">平台有哪些安全保障？</span></strong></p><p class=\"MsoNormal\" style=\"margin-left: 0cm; text-indent: 0cm; line-height: 150%; mso-list: l0 level1 lfo2;\"><!-- [if !supportLists]--><span lang=\"EN-US\" style=\"font-size: 12.0pt; line-height: 150%; mso-bidi-font-family: 宋体; mso-bidi-theme-font: minor-fareast;\">①、</span><!--[endif]--><span style=\"font-size: 12.0pt; line-height: 150%; font-family: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;\">实名认证：必到平台对每位服务人员进行第三方身份认证，确保为您服务的家政人员身份信息真实可靠。</span></p><p class=\"MsoNormal\" style=\"margin-left: 0cm; text-indent: 0cm; line-height: 150%; mso-list: l0 level1 lfo2;\"><!-- [if !supportLists]--><span lang=\"EN-US\" style=\"font-size: 12.0pt; line-height: 150%; mso-bidi-font-family: 宋体; mso-bidi-theme-font: minor-fareast;\">②、</span><!--[endif]--><span style=\"font-size: 12.0pt; line-height: 150%; font-family: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;\">健康证明：必到平台将定期安排家政服务人员进行体检，医院开具健康证明方可上岗工作。</span></p><p class=\"MsoNormal\" style=\"margin-left: 0cm; text-indent: 0cm; line-height: 150%; mso-list: l0 level1 lfo2;\"><!-- [if !supportLists]--><span lang=\"EN-US\" style=\"font-size: 12.0pt; line-height: 150%; mso-bidi-font-family: 宋体; mso-bidi-theme-font: minor-fareast;\">③、</span><!--[endif]--><span style=\"font-size: 12.0pt; line-height: 150%; font-family: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;\">家政保险</span><span lang=\"EN-US\" style=\"font-size: 12.0pt; line-height: 150%;\">:</span><span style=\"font-size: 12.0pt; line-height: 150%; font-family: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;\">必到平台为家政服务人员办理家政服务保险，保障您的财产和物品安全。</span></p><p class=\"MsoNormal\" style=\"margin-left: 0cm; text-indent: 0cm; line-height: 150%; mso-list: l0 level1 lfo2;\"><!-- [if !supportLists]--><span lang=\"EN-US\" style=\"font-size: 12.0pt; line-height: 150%; mso-bidi-font-family: 宋体; mso-bidi-theme-font: minor-fareast;\">④、</span><!--[endif]--><span style=\"font-size: 12.0pt; line-height: 150%; font-family: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;\">专业培训：每一位家政服务人员都需有经过必到服务平台的技能培训，并进行考核和认证，保证优质的家政服务。</span></p><p class=\"MsoNormal\" style=\"margin-left: 0cm; text-indent: 0cm; line-height: 150%; mso-list: l1 level1 lfo1;\"><!-- [if !supportLists]--><strong><span lang=\"EN-US\" style=\"font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; color: #ed7d31; mso-themecolor: accent2;\">20、</span></strong><!--[endif]--><strong><span style=\"font-size: 12.0pt; line-height: 150%; font-family: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin; color: #ed7d31; mso-themecolor: accent2;\">我要退单，如何操作？</span></strong></p><p class=\"MsoNormal\" style=\"line-height: 150%;\"><span style=\"font-size: 12.0pt; line-height: 150%; font-family: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;\">可以通过必到</span><span lang=\"EN-US\" style=\"font-size: 12.0pt; line-height: 150%;\">APP</span><span style=\"font-size: 14.0pt; line-height: 150%; font-family: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;\">→</span><span style=\"font-size: 12.0pt; line-height: 150%; font-family: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;\">订单</span><span style=\"font-size: 14.0pt; line-height: 150%; font-family: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;\">→</span><span style=\"font-size: 12.0pt; line-height: 150%; font-family: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;\">取消订单即可。</span></p><p class=\"MsoNormal\" style=\"line-height: 150%;\"><strong><span lang=\"EN-US\" style=\"font-size: 12.0pt; line-height: 150%; color: #ed7d31; mso-themecolor: accent2;\">21</span></strong><strong><span style=\"font-size: 12.0pt; line-height: 150%; font-family: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin; color: #ed7d31; mso-themecolor: accent2;\">、预约订单成功之后，</span></strong> <strong><span style=\"font-size: 12.0pt; line-height: 150%; font-family: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin; color: #ed7d31; mso-themecolor: accent2;\">是否能修改订单信息？</span></strong></p><p class=\"MsoNormal\" style=\"line-height: 150%;\"><span style=\"font-size: 12.0pt; line-height: 150%; font-family: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;\">单次服务订单预约成功后，不支持修改订单信息，建议您取消有错误的订单，重新进行预约。</span></p><p class=\"MsoNormal\" style=\"line-height: 150%;\"><strong><span lang=\"EN-US\" style=\"font-size: 12.0pt; line-height: 150%; color: #ed7d31; mso-themecolor: accent2;\">22</span></strong><strong><span style=\"font-size: 12.0pt; line-height: 150%; font-family: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin; color: #ed7d31; mso-themecolor: accent2;\">、订单服务质量问题如何反馈</span></strong><strong><span lang=\"EN-US\" style=\"font-size: 12.0pt; line-height: 150%; color: #ed7d31; mso-themecolor: accent2;\">?</span></strong></p><p class=\"MsoNormal\" style=\"line-height: 150%;\"><span style=\"font-size: 12.0pt; line-height: 150%; font-family: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;\">①保洁订单服务完成后，您可以在服务完成后对订单进行评价，并上传现场问题图片，客服人员会在评价后的</span><span lang=\"EN-US\" style=\"font-size: 12.0pt; line-height: 150%;\">48</span><span style=\"font-size: 12.0pt; line-height: 150%; font-family: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;\">小时内和您联系处理</span><span lang=\"EN-US\" style=\"font-size: 12.0pt; line-height: 150%;\">;</span></p><p class=\"MsoNormal\" style=\"line-height: 150%;\"><span style=\"font-size: 12.0pt; line-height: 150%; font-family: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;\">②您也可以在服务完成后联系客服反馈售后问题，并提供现场问题图片，客服会跟进处理。</span></p><p class=\"MsoNormal\" style=\"line-height: 150%;\"><span lang=\"EN-US\" style=\"font-size: 12.0pt; line-height: 150%;\"> </span></p><p class=\"MsoNormal\" style=\"line-height: 150%;\"><strong><span lang=\"EN-US\" style=\"font-size: 12.0pt; line-height: 150%; color: #ed7d31; mso-themecolor: accent2;\">23</span></strong><strong><span style=\"font-size: 12.0pt; line-height: 150%; font-family: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin; color: #ed7d31; mso-themecolor: accent2;\">、如何修改绑定的手机号？</span></strong></p><p class=\"MsoNormal\" style=\"line-height: 150%;\"><span style=\"font-size: 12.0pt; line-height: 150%; font-family: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;\">您可以通过必到</span><span lang=\"EN-US\" style=\"font-size: 12.0pt; line-height: 150%;\">APP</span><span style=\"font-size: 12.0pt; line-height: 150%; font-family: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;\">→我的→设置→修改手机号→输入新得手机号→获取验证码→输入验证码，进行修改。</span></p><p class=\"MsoNormal\" style=\"line-height: 150%;\"><strong><span lang=\"EN-US\" style=\"font-size: 12.0pt; line-height: 150%; color: #ed7d31; mso-themecolor: accent2;\">24</span></strong><strong><span style=\"font-size: 12.0pt; line-height: 150%; font-family: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin; color: #ed7d31; mso-themecolor: accent2;\">、如何退出登录？</span></strong></p><p class=\"MsoNormal\" style=\"line-height: 150%;\"><span style=\"font-size: 12.0pt; line-height: 150%; font-family: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;\">您可以通过必到</span><span lang=\"EN-US\" style=\"font-size: 12.0pt; line-height: 150%;\">APP</span><span style=\"font-size: 12.0pt; line-height: 150%; font-family: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;\">→我的→设置→退出登录，进行操作。</span></p><p class=\"MsoNormal\" style=\"line-height: 150%;\"><strong><span lang=\"EN-US\" style=\"font-size: 12.0pt; line-height: 150%; color: #ed7d31; mso-themecolor: accent2;\">25</span></strong><strong><span style=\"font-size: 12.0pt; line-height: 150%; font-family: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin; color: #ed7d31; mso-themecolor: accent2;\">、平台下单方式有哪几种？</span></strong></p><p class=\"MsoNormal\" style=\"line-height: 150%;\"><span lang=\"EN-US\" style=\"font-size: 12.0pt; line-height: 150%;\">1</span><span style=\"font-size: 12.0pt; line-height: 150%; font-family: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;\">、优选订单：是用户选择对应员工的订单。</span></p><p class=\"MsoNormal\" style=\"line-height: 150%;\"><span style=\"font-size: 12.0pt; line-height: 150%; font-family: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;\">找对应业务→对应服务项→商家</span><span lang=\"EN-US\" style=\"font-size: 12.0pt; line-height: 150%;\">/</span><span style=\"font-size: 12.0pt; line-height: 150%; font-family: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;\">员工</span><span lang=\"EN-US\" style=\"font-size: 12.0pt; line-height: 150%;\">/</span><span style=\"font-size: 12.0pt; line-height: 150%; font-family: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;\">套餐→下单</span></p><p class=\"MsoNormal\" style=\"margin-left: 0cm; text-indent: 0cm; line-height: 150%; mso-list: l2 level1 lfo3;\"><!-- [if !supportLists]--><span lang=\"EN-US\" style=\"font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;\">2、</span><!--[endif]--><span style=\"font-size: 12.0pt; line-height: 150%; font-family: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;\">速配订单：是根据用户需求匹配的订单。</span></p><p class=\"MsoNormal\" style=\"line-height: 150%;\"><span style=\"font-size: 12.0pt; line-height: 150%; font-family: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;\">首页→一键下单→选择上门时间→服务类型→服务次数→输入服务价格→下单</span></p><p class=\"MsoNormal\" style=\"line-height: 150%;\"><span style=\"font-size: 12.0pt; line-height: 150%; font-family: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;\">匹配规则：用户价格区间内匹配接单</span></p><p class=\"MsoNormal\" style=\"line-height: 150%;\"><span style=\"font-size: 12.0pt; line-height: 150%; font-family: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;\">套餐下单：即预先支付，购买服务次数。套餐不等于订单，套餐只是服务次数，相当于优惠活动。</span></p><p class=\"MsoNormal\" style=\"line-height: 150%;\"><span style=\"font-size: 12.0pt; line-height: 150%; font-family: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;\">购买以后，在我的→我的套餐→去使用消费。</span></p><p class=\"MsoNormal\" style=\"line-height: 150%;\"><strong><span lang=\"EN-US\" style=\"font-size: 12.0pt; line-height: 150%; color: #ed7d31; mso-themecolor: accent2;\">26</span></strong><strong><span style=\"font-size: 12.0pt; line-height: 150%; font-family: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin; color: #ed7d31; mso-themecolor: accent2;\">、商家的服务是否能开发票？</span></strong></p><p class=\"MsoNormal\" style=\"line-height: 150%;\"><span style=\"font-size: 12.0pt; line-height: 150%; font-family: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;\">由于上门服务行业的特属性，服务人员通常无法携带发票上门。如用户需要商家就购买的服务提供发票，需在服务完成后单独联系商家客服。目前并非所有商家都能提供发票，如需开具发票请提前咨询商家。</span></p><p class=\"MsoNormal\" style=\"line-height: 150%;\"><strong><span lang=\"EN-US\" style=\"font-size: 12.0pt; line-height: 150%; color: #ed7d31; mso-themecolor: accent2;\">27</span></strong><strong><span style=\"font-size: 12.0pt; line-height: 150%; font-family: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin; color: #ed7d31; mso-themecolor: accent2;\">、如何处理服务售后问题？</span></strong></p><p class=\"MsoNormal\" style=\"line-height: 150%;\"><span style=\"font-size: 12.0pt; line-height: 150%; font-family: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;\">如在商家服务完成后出现售后问题的，需要先联系商家处理。如商家未能妥善处理售后问题的，可向必到官方客服进行投诉</span><span lang=\"EN-US\" style=\"font-size: 12.0pt; line-height: 150%;\">/</span><span style=\"font-size: 12.0pt; line-height: 150%; font-family: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;\">举报，必到平台将督促相关商家解决问题。</span></p>',
		};
	},
	mounted() {
	},
	methods: {
	}
};
</script>

<style scoped lang="scss">
.list view{
	height: 100rpx;
	font-size: 34rpx;
	color: #666;
	line-height: 100rpx;
	/* border-bottom: 1rpx solid #DFDFDF; */
}
.list view .fr{
	width: 13rpx;
	margin-top: 42rpx;
}
.font{
	font-size: 24rpx;
	padding:20rpx 30rpx;
	// border-top: 1rpx solid #999999;
	background-color: #F1F1F1;
}
</style>